Shipping policy

At Feux De La Rampe, we are committed to delivering your order with care, precision, and efficiency. Each order is handled with the attention it deserves, in keeping with our standard of luxury.

1. Processing Time

• All orders are processed within 1 to 5 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has shipped.

2. Free Shipping

We offer free shipping on all orders worldwide.

3. International Orders

Feux De La Rampe ships worldwide. Please note:

• Customs duties, VAT, and import taxes are not included in the product or shipping price and may be charged upon delivery.
• The customer is responsible for any such additional fees.

4. Order Tracking

Once your order ships, a tracking number will be provided via email. You may track your package at any time using the carrier’s website.

5. Lost or Stolen Packages

Feux De La Rampe is not responsible for:

• Lost or stolen packages confirmed as delivered by the carrier.
• Incorrect shipping addresses provided by the customer.

If your order appears to be lost or misdelivered, please contact us and we’ll assist you in initiating an investigation with the carrier.

6. Questions or Concerns

If you have any questions about your shipment or need assistance, don’t hesitate to reach out to us at:

📧 feuxdelarampe.contact@gmail.com

🌐 www.feuxdelarampe.ca